How can we help you today?


Why are my numbers wrong?

There are a number of reasons the numbers in your financial information could be wrong and you should: 

  • Check the time period selectors. Make sure you have the correct time period selected for the information you are trying to view.
  • Check the account map settings and ensure you have a sub-type selected. Each account must have a sub-type to ensure it will map correctly. Without this, your numbers will not be shown.
  • Check your imports for issues.
    • Double-check you have imported correctly and mapped the accounts accordingly.
    • If you change an account in the account map, the change may not be reflected in the financial information until you re-import all the information. Read more about importing here
    • See that the import template does not include negative values, for example -15000. The correct format is 15000.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.